Privacy Policy.

This Privacy Policy explains how Bridge Window Cleaning (ABN 28 210 607 014), based in Northmead and servicing Parramatta, the Hills District and Greater Sydney, NSW (“we”, “us”, “our”), collects, holds, uses and discloses personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you agree to the handling of your information as described below.

Information We Collect

We collect personal information you provide directly to us, including:

• Your name, phone number, email address, property address and any details you provide about your property
• Your email address, if you choose to subscribe to our newsletter
• General website analytics data, such as pages visited, device and browser type, and approximate location, collected automatically through Google Analytics as you browse our site

How We Use Your Information

We use the information we collect to:

• Prepare and provide quotes and window cleaning services
• Respond to enquiries and communicate about bookings
• Send marketing communications, such as newsletters or promotional offers, only where you've opted in to receive them
• Maintain and improve our website and services

We do not sell, rent or trade your personal information to third parties.

Sharing Your Information

We only share personal information with trusted service providers who help us run our business, such as our web hosting provider, email delivery platform and database provider, and only to the extent necessary for them to provide those services. We may also disclose information where required by law or requested by a legal authority.

Cookies and Analytics

We use Google Analytics to see how people find and use our site. It uses cookies, small files stored on your device, to collect anonymous information such as pages visited, approximate location, and device and browser type, which we use to improve the site. We also record when a quote or contact form is submitted, but not the details you enter in it. This information does not identify you personally.

You can block cookies through your browser settings, though some parts of the site may not work as intended. To learn more about cookies, visit allaboutcookies.org. To opt out of Google Analytics across all websites, install the Google Analytics Opt-out Add-on, or read how Google handles this data at policies.google.com/privacy.

Data Storage and Security

We take reasonable steps to store your personal information securely and to protect it from misuse, loss, unauthorised access, modification or disclosure.

Access and Correction

You can request access to the personal information we hold about you, or ask us to correct it if it's inaccurate or out of date, by contacting us using the details below.

Marketing and Opt-Out

You can opt out of marketing communications at any time, including by using the unsubscribe link in any email we send, or by contacting us directly. Opting out won't affect communications relating to a service you've already booked.

Links to Other Websites

Our website may contain links to third-party websites. We aren't responsible for the privacy practices or content of those sites, and we encourage you to review their own privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. The version published on our website reflects our current practices.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at info@bridgewindowcleaning.com.au or call 0422 491 924.

Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.